Recommended arrival
Check-in
Passengers should check in 60 minutes before departure. For 20:00 departures, check-in closes at 19:30.
60 minutesBefore you travel
Travel Conditions
Important information about check-in, baggage, cancellation and refunds.
Maximum
Baggage allowance
Maximum 2 baggage pieces with a combined weight not exceeding 30 kg per passenger.
2 pieces / 30 kgPlease contact
Parcels and excess baggage
For parcels or excess baggage, please contact the counter.
The counterRefund
Cancellation and 80% refund
Cancellation and refund must be requested and completed before 18:00 on the travel date. The refund is 80% of the fare.
80%Forfeiture after
Late cancellation and no-show
After 18:00, failure to check in by the deadline, or failure to travel is treated as forfeiture and no refund is provided.
18:00Frequently asked questions
Frequently asked questions
When should I check in?
Arrive to check in 60 minutes before departure. For 20:00 departures, check-in closes at 19:30.
How much baggage can I bring?
Maximum 2 pieces with a combined weight not exceeding 30 kg per passenger.
What about parcels or excess baggage?
Please contact the counter.
How much is refunded?
If cancellation and refund are completed before 18:00 on the travel date, the refund is 80% of the fare.
What happens after the cutoff or if I do not travel?
After 18:00, missing the check-in deadline or not travelling means the ticket is forfeited and no refund is provided.
Contact your departure station
Contact your departure station
Contact your departure station if you need clarification about these conditions.
Vientiane
Chitpasong Nyortninyom – Vientiane Branch
Daily 08:00–20:00
View stations & contactPakse
Chitpasong Nyortninyom – Pakse Branch
Daily 08:00–20:00
View stations & contact